Frequently Asked Questions
How much does it cost to hire you as a decorator?
We offer a minimum charge of $750 for our services.
What forms of payment do you accept for rentals?
We accept Visa, MasterCard, Paypal, and e-transfer.
How many events do you book in one day/weekend/year?
1 event per weekend.
Why should we hire you as a decorator?
We’ve been through the process before, and we know how overwhelming it can be. We understand how important your event is to you and we’ll do everything we can to make sure that our décor is exactly what you want. Our eye for detail is sharp and broad, and direct communication with us is a given.
When do you recommend people to pick up and return the items they want to rent?
Décor pick up should typically take place the day before the event. Items need to be returned the day after the event.
Do you decorate for events outside of Vancouver BC?
Yes! We serve all of the following areas in the Lower Mainland and Fraser Valley: Vancouver, West Vancouver, North Vancouver, Coquitlam, Port Coquitlam, Port Moody, Pitt Meadows, Burnaby, New Westminster, Surrey, Maple Ridge, Pemberton, Whistler, Squamish, Langley, Delta, Chilliwack, Mission, Hope, Abbotsford, and White Rock.
Are you open on weekends?
Yes!
Do you decorate for parties full-time?
No.
How do you usually confirm items?
Confirmation for your items is done via email.
Do you have any non-negotiables for brides, grooms, etc.?
Our minimum charge of $750 is a non-negotiable.
How do you convey your ideas and final designs?
Via in-person consultations, email, or phone calls.
Do you offer long-term rentals? If so, is there a fee for that?
Unfortunately we don’t do long-term rentals.
How soon should people reserve the dates for your services?
As soon as you secure your venue is when we highly recommend you contact us. We only take on a limited number of events to ensure we are able to give everyone the best service.
How long does it typically take you to set up and take down decor?
Setup time is dependent on the complexity of items and details to be set up. Takedown is typically a fraction of the time and should only take 60-90 min.
Stat holidays and late nights may affect the pricing.
Can I see your stock in person before booking?
Sure you can! However as we currently do not have a showroom, viewing our stock can only be done by appointment only. Please email or call us to set up your complimentary consultation.
How early do you set up for events?
As soon as the venue is available for setup of the event.
What happens if a rented item is late?
Late returns without prior notice or approval will be charged a fee of $40/day. This fee will be deducted from the security deposit.
How long do you allow people to rent your decorations?
3-4 days [day before/day of/day after]. For rental periods longer than 4 days, additional fees may apply.
How do cancellations work? Is there a fee around those, how much notice should someone give you if they need to cancel, etc. things like that.
The 25% deposit is non-refundable if cancelled after 30 days of acceptance.
Event cancellations and/or reductions must be made a minimum of 4 weeks prior to the date of set up/pick up to avoid full charge of the contract. In no case is the deposit refundable.
Are there any additional fees to be aware of?
Labour is included in the quoted price; however, as we mentioned above, we have a minimum charge or $750 for our services.
Additional charges for locations outside the Lower Mainland and Fraser Valley areas we usually serve (Squamish/Whistler/Pemberton) may apply.
For stat holidays, there is a 25% increase in fees. This fee will be in effect for each day over the entire 4-day duration of the holiday weekend (not just the proper stat day).
